Operated by: PPNP SOLUTIONS LTD

Platform: Loupe

Support Contact: support@theloupeapp.com

Last Updated: 10 February 2026

1. Introduction

This Seller Privacy Policy (“Policy”) explains how personal and business data is collected, used, stored,

disclosed, and protected when you register as a Seller and use the Loupe mobile application or website

(“Platform”). Loupe is owned and operated by PPNP SOLUTIONS LTD (“Company”, “Loupe”, “we”, “us”,

“our”).

Loupe operates solely as a non-transactional technology platform facilitating discovery and communication

between independent buyers and sellers of gemstones. Loupe does not buy, sell, own, certify, grade, store,

ship, insure, authenticate, or guarantee gemstones, nor does it execute or supervise transactions between

users.

2. Nature of the Platform

• Loupe does not process or facilitate payments between Sellers and Buyers.

• All negotiations and commercial arrangements occur directly between users at their own discretion and

risk.

• Loupe does not guarantee identity, conduct, authenticity, pricing, legality, or delivery of any gemstone.

3. Information We Collect

3.1 Account & Business Information

• Full name and contact information

• Email address and phone number

• Business name and business address

• User ID, profile metadata, and storefront information

• Subscription plan details

3.2 KYC & Verification Information

• Government-issued identification documents

• Business registration certificates (GST, PAN, incorporation documents where applicable)

• Verification photographs or supporting documentation

KYC verification is conducted strictly for identity verification, fraud prevention, platform integrity, and

compliance purposes. KYC does not constitute certification, endorsement, validation, grading, or assurance

of any Seller or gemstone. KYC information is not publicly visible and is accessed only by authorized

personnel or approved verification providers.

3.3 Listing & Inventory Data

• Gemstone listings, descriptions, images, videos, and certificates

• Pricing information and negotiation preferences• Inventory status and activity logs

• Advertising selections and promotional preferences

3.4 Communications & User-Generated Content

• Messages exchanged with Buyers

• Uploaded documents and certificates

• Profile descriptions and expertise details

3.5 Usage, Technical & Diagnostic Data

• Device type, operating system, and app version

• Log data and timestamps

• Crash reports and diagnostics

• IP address and approximate country/region

4. How We Use Information

• Create and authenticate Seller accounts

• Verify identity and business legitimacy

• Enable storefront visibility and analytics dashboards

• Facilitate communication with Buyers

• Detect, prevent, and investigate fraud or misuse

• Enforce platform policies and legal obligations

• Improve platform performance, security, and reliability

Loupe does not sell, rent, trade, or use Seller data for third-party advertising, cross-app tracking, behavioral

profiling, or marketing resale.

5. Advertising & Analytics

Where Sellers subscribe to promotional or advertising features, Loupe may process data related to listing

impressions, engagement metrics, and internal analytics solely for platform functionality and reporting.

Loupe does not guarantee ranking, placement order, impressions, or commercial outcomes.

6. Communications & Monitoring

Loupe may communicate with Sellers via email, in-app messages, push notifications, or platform notices for

service updates, subscription matters, security alerts, compliance issues, or policy changes. Essential

communications cannot be opted out of.

Chats, listings, and activity logs may be monitored or retained solely for fraud detection, dispute resolution,

abuse prevention, and platform integrity.

7. Third-Party Service Providers

• Payment Processing: Razorpay (subscription billing only)

• Cloud Infrastructure & Databases: Firebase / Google Cloud

• Analytics & Diagnostics: Firebase Analytics and crash reporting

Third-party providers process data solely under Loupe’s instructions and are contractually restricted from

using Seller data for advertising or resale.8. Data Storage & Security

Seller data is stored on secure cloud infrastructure with access limited to authorized personnel.

Industry-standard technical and organizational safeguards are implemented. However, no system can

guarantee absolute security.

9. International Data Transfers

Due to the use of global cloud infrastructure, data may be processed or stored outside the Seller’s country of

residence. Where required, appropriate safeguards are implemented in accordance with applicable data

protection laws.

10. User Rights

• Access personal data

• Request rectification of inaccurate data

• Request deletion (where legally applicable)

• Restrict or object to processing

• Request data portability (where applicable)

• Withdraw consent where processing is consent-based

Requests may be submitted to support@theloupeapp.com. Loupe will respond within a reasonable

timeframe consistent with applicable law.

11. Data Retention

Seller data is retained only as long as necessary to provide platform services, maintain security, prevent

fraud, enforce policies, and comply with legal obligations. Unless otherwise required by law, personal and

listing data may be retained for up to twenty-four (24) months following account closure. Anonymized data

may be retained indefinitely.

12. Account Closure

Upon account closure, Seller storefront visibility will be removed within approximately 24 hours. Certain data

may be retained for legal compliance, dispute resolution, fraud prevention, and enforcement purposes.

13. Children’s Data

Loupe is intended solely for individuals aged eighteen (18) years and above. We do not knowingly collect

personal data from minors. If identified, such data will be deleted promptly.

14. No Liability Disclaimer

Loupe does not guarantee the identity, conduct, authenticity, pricing, or delivery of any gemstone or user.

Loupe assumes no responsibility for disputes, losses, misrepresentation, or outcomes arising from Seller

interactions with Buyers.

15. Policy Updates

This Seller Privacy Policy may be updated periodically. Continued use of the Platform constitutes

acceptance of the revised Policy.